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Frequently Asked Questions
Open Scan, choose a storage space, and point your camera at the food you want to record. Review the suggested items and correct them before saving; results can vary with the view and lighting.
Food recognition is a suggestion, not a guaranteed identification. Check and correct the suggested items before saving, especially when packaging, lighting, or overlapping food makes an item hard to see.
Go to iOS Settings → tap your name → Subscriptions → ScanMyPantry → Cancel Subscription. Your Pro features remain active until the end of the billing period.
Your inventory is stored on your device. If iCloud sync is available and connected, ScanMyPantry can sync data across your devices. Check the app's sync status in Settings; a pending or unavailable status means the latest changes may not have synced yet.
Household sharing is available with the applicable in-app plan. Check the current App Store listing and the subscription screen in the app for plan availability and limits.
No. ScanMyPantry helps record food and user-entered dates, but it does not assess food safety. Follow official food-safety guidance and use your judgment; a reminder or date in the app is not a safety determination.
Make sure you've granted camera access in iOS Settings → ScanMyPantry → Camera. Good lighting and a steady hand improve scan quality. Restarting the app often resolves temporary issues.
Go to Settings → Restore Previous Purchase in the app. Make sure you're signed into the same Apple ID used for the original purchase.
Try restoring your purchase in Settings → Restore Previous Purchase. If the issue persists, email us with your Apple ID (not password) and we'll investigate.
Refunds are handled by Apple. Visit reportaproblem.apple.com and sign in with your Apple ID to request a refund.
If iCloud sync is enabled, your data should restore automatically. If not, check iOS Settings → iCloud → ScanMyPantry is toggled on. Contact support if data hasn't returned within a few minutes.
Go to Settings inside the app → Clear All Food Items. This permanently deletes all inventory from your device and iCloud.