Support
We're here to help. Usually respond within 24 hours.
Frequently Asked Questions
Tap the Scan tab, select a storage space (Fridge, Pantry, etc.), and point your camera at your groceries. The AI identifies items in seconds.
Our AI uses a combination of on-device CoreML, barcode scanning, and cloud-based vision AI for high accuracy. Results improve with good lighting and clear views of items.
Go to iOS Settings → tap your name → Subscriptions → ScanMyPantry → Cancel Subscription. Your Pro features remain active until the end of the billing period.
If you have iCloud enabled, your pantry data syncs automatically across your devices. For local-only storage, data is stored on your device only.
Pantry Pro includes Household Sharing, which lets you share your pantry with up to 5 household members via iCloud.
Make sure you've granted camera access in iOS Settings → ScanMyPantry → Camera. Good lighting and a steady hand improve scan quality. Restarting the app often resolves temporary issues.
Go to Settings → Restore Previous Purchase in the app. Make sure you're signed into the same Apple ID used for the original purchase.
Try restoring your purchase in Settings → Restore Previous Purchase. If the issue persists, email us with your Apple ID (not password) and we'll investigate.
Refunds are handled by Apple. Visit reportaproblem.apple.com and sign in with your Apple ID to request a refund.
If iCloud sync is enabled, your data should restore automatically. If not, check iOS Settings → iCloud → ScanMyPantry is toggled on. Contact support if data hasn't returned within a few minutes.
Go to Settings inside the app → Clear All Food Items. This permanently deletes all inventory from your device and iCloud.